At Pixie & Petal, we respect your privacy and are committed to keeping your personal information safe.
This Privacy Policy explains what information we collect, why we collect it and how we use it when you shop with us or contact us.
Information We Collect
When you place an order with us, we may collect information such as:
● Your name
● Billing and delivery address
● Email address
● Telephone number, where provided
● Order details
● Personalisation details provided for your product
● Payment information required to process your order
When you contact us, we may also keep information contained in your messages so that we can respond to your enquiry and provide customer service.
How We Use Your Information
We use your information to:
● Process and fulfil your orders
● Create personalised products
● Arrange delivery
● Contact you about your order
● Respond to enquiries
● Process payments
● Deal with returns, refunds or complaints
● Meet our legal and accounting obligations
● Improve our website, products and customer experience
We will only use your information where we have a lawful reason to do so.
Payment Information
Payments are processed securely through the payment providers available at checkout.
Pixie & Petal does not need to store your full payment card details.
Sharing Your Information
We only share personal information where it is necessary to operate our business, for example with:
● Shopify, which provides our online store platform
● Payment providers, to process your payment
● Delivery and postal providers, to deliver your order
● Service providers who help us operate our website or business
We do not sell your personal information.
Personalised Orders
If you provide a name, date, photograph or other information to personalise an order, we use that information only as necessary to create and fulfil your order and provide customer service.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described above, including where we are legally required to keep records for tax, accounting or other legal purposes.
Your Rights
Depending on the circumstances, you may have rights regarding your personal information, including the right to:
● Ask for a copy of the information we hold about you
● Ask us to correct inaccurate information
● Ask us to delete information where there is no legal reason for us to keep it
● Object to certain uses of your information
● Withdraw consent where processing is based on consent
If you would like to exercise your rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand how visitors use our website and improve your experience.
Some cookies may be provided by third-party services used on our website.
You can manage cookies through your browser settings and any cookie controls provided on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Hello@pixieandpetal.co.uk
This Privacy Policy may be updated from time to time to reflect changes to our business, website or legal requirements.