Welcome to Pixie & Petal. By placing an order through our website, you agree to these Terms & Conditions.

Please read them carefully before placing your order.

About Our Products

Pixie & Petal creates handmade and laser-cut decor, gifts and accessories.

Because our products are handmade, small variations in colour, finish, texture and appearance may occur. These variations are part of the handmade nature of our products.

Placing an Order

When placing an order, you are responsible for ensuring that all information provided is correct.

This includes:

● Names

● Dates

● Spelling

● Personalisation details

● Colour selections

● Delivery address

Please check your order carefully before completing your purchase.

Personalised Products

Personalised products are created specifically according to the information provided by the customer.

Please ensure all personalisation details are correct before placing your order.

We cannot be responsible for spelling mistakes or incorrect information supplied by the customer.

Personalised items cannot normally be returned simply because you have changed your mind, subject to your statutory rights.

Prices & Payment

All prices are displayed on our website.

We reserve the right to change our prices at any time, but changes will not affect orders that have already been accepted.

Payment must be received before your order is processed.

Processing & Delivery

Our products are often handmade to order.

Processing times are displayed on the relevant product page where applicable.

Delivery times are estimates and may vary depending on the delivery service.

Please see our Delivery Policy for further information.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests, but personalised or made-to-order products may already have entered production.

Returns & Refunds

Our Returns & Refunds Policy explains when returns, refunds and exchanges may be available.

Product Safety

Our products are designed primarily as decorative items unless the product description specifically states otherwise.

Please follow any safety information supplied with your order.

Decorative items should be kept away from children where appropriate and should not be used as toys unless specifically designed and described as such.

Some products may contain small parts, cords, hanging components or other materials that could present a risk if misused.

Adult supervision may be required depending on the product and intended use.

Intellectual Property

All designs, photographs, graphics, logos, text and other content on the Pixie & Petal website are owned by or licensed to Pixie & Petal unless otherwise stated.

You may not reproduce, copy, modify or use our designs or content for commercial purposes without our written permission.

Website Information

We do our best to ensure that product descriptions, photographs and information on our website are accurate.

Colours may appear slightly different depending on your screen or device.

We reserve the right to correct errors and make changes to product information where necessary.

Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

We are not responsible for delays caused by circumstances outside our reasonable control, including postal delays, severe weather, technical problems or other events beyond our control.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website.

Contact

If you have any questions regarding these Terms & Conditions, please contact:

Hello@pixieandpetal.co.uk